Stench Slayer global privacy policy
Last updated: July 2nd, 2024
StenchSlayer (“StenchSlayer,” “we,” “our” or “us”) defined as any entity directly or indirectly controlled by StenchSlayer LLC, provides this privacy policy (the “Policy”) to inform you on how we process your information, whether you are a visitor to our website, a user of the StenchSlayer app, an operator of our sanitizing stations, a user of StenchSlayer stations on the StenchSlayer network, a user of a StenchSlayer account, an owner of a StenchSlayer Nearfield Communication (NFC) card, a user of any other service offered by StenchSlayer that includes a link to this Policy, or a visitor of our offices. Each of these services and applications are collectively defined as the “Service(s)”.
The “StenchSlayer network” is defined as the network of sports gear sanitization stations and telematics applications that the network delivers, which is operated and maintained by StenchSlayer. Please read this Policy carefully to understand our practices regarding your personal data and how we collect, process and transfer it. By using or otherwise accessing the Service, you acknowledge the applicability of this Policy. If you have any questions about this Policy or how we handle your personal data, please contact us as described below
Information we collect
We obtain information about you when you use or otherwise access the Services. Please note that we need certain types of information to provide the Services to you. If you do not provide us with such information or if you ask us to delete that information, you may no longer be able to access or use certain parts of our Services.
Information you provide directly to us
We collect information you provide directly to us. For example, you may provide us with information through:
Use of the Services
Registration for a user or administration account
Access to and use of the StenchSlayer network
Purchases
Communications with us, including for customer support, technical assistance, marketing and billing
Communications with other users of the Service
Participation in surveys, polls, sweepstakes or promotions
The types of information we collect directly from you may include:
Account registration data. If you register for an account, we may collect your full name, username, password, title, email address, telephone number, postal code, address, device information, IP addresses and other log files, as well as how you interacted with the Service. In addition, we may collect your RFID card number, user identification, user differentiator, contract information including conditions and fees, or payment information including invoices and turnovers (document date and number, last four digits of your credit card number, total amount and currency, line items, payment status, date of document dispatch, tax and recipient information, etc.). You may also provide other information to us through your account, such as user tips, station images, photos uploaded, your full address.
Charging network data. When you use the StenchSlayer network, we may collect information about your charging session such as charging station location, charging station name, charging session date, start time, end time, duration, performance curve, energy dispensed, charging port identification number, parking time, authorization details including identification media, total fees associated with each charging session, payment method, pricing policy applied, (RFID card) identification number, or power cycle patterns, current and voltage.
StenchSlayer station data. If you own or operate a StenchSlayer station for commercial use, we collect certain information from you as a “Site Host,” such as contact details and your Site Host affiliation or association to a company account. If you own or operate a StenchSlayer station for home use, we may collect your name, phone number, email address, physical address, session and scheduling data, and the Wi-Fi network name you use connect to the StenchSlayer station.
Customer support data. If you call our customer support line, we may record your conversations and collect case-related details.
Communication data. If you sign up for the Service, use the Service, or send an email or other communication to StenchSlayer (e.g., phone call, text, push notification, etc.), we may retain your contact information and related communication.
Survey data. We may process information you provide through online surveys and polls.
Business relationship data. We may process information you provide in the context of a business relationship with StenchSlayer in the capacity of a (potential) customer, vendor or partner. This information may include your name, company name, contact details such as phone number and email address, or notes and correspondence related to the transaction.
Social media data. When you use StenchSlayer social media features we may collect your username and other information such as charging station name and charging station location.
Telematics data. If your company uses our telematics monitoring solutions and you are a regfistered App owner, we collect account data (email address, name, username, company name and team identifier) as well as data on usage, operator name and time of use. In addition, we collect service usage information (device information, location and log files) as well as data on how you used our dashboard.
Camera footage. In our offices, labs and warehouses, where we indicate this with a sign, we have cameras directed toward the entrance of the building, emergency exits, warehouse loading areas and high-voltage/low-voltage labs collecting video footage. Please note that the cameras do not record audio
Information we collect from third parties
Connection data. You may provide your name, login credentials (e.g., username and password, secret question and answer), contact information (e.g., email address, phone number, mailing address) or optional information through the “Connections” feature as may be required by a charging station provider (“Provider”) such as a Site Host, your employer or leasing company. The Connections feature allows users to receive certain benefits (e.g., access, reimbursement, preferential pricing, etc.). A Provider may ask users for additional information to verify their identity to access the benefits. StenchSlayer does not monitor or control the additional personal information requested by the Provider.
Fraud and safety protection data. We may also collect information about you from nonaffiliated third parties for fraud or safety protection purposes. We likewise may combine information that we collect from you through our Services with information that we obtain from such third parties and information derived from any other products or services we provide.
Information we collect automatically
App and website data. When you use our app or visit our website, we and our third-party service providers may use cookies, web beacons and other tracking technologies to collect and store information about your use of the Service. As described further below, we may collect and analyze information including, but not limited to, IP address, device identifier, online identifiers, date and day of access request, pages viewed, time zone difference to Greenwich Mean Time (GMT), the standard HTTP header information, the time spent on each page of our website or app page, personal app information (first start, app opening, app update, in-app purchases, information on crash behavior of the app, RFC-4122 UUID, crash information, bundle ID, device identifier, additional app information), links you have clicked on our website, the page you visit before and after you come to our website, browser type, operating system, language, advertising identification number and vendor identifier, usage data including information on how you navigate the Services, and version of browser software.
Location data. When you use our Services, we may collect information from which your location could be derived (such as IP address). If you install our app, we may ask you to grant us access to your mobile device’s geolocation data. If you grant such permission, we may collect information about your precise geolocation, in order to provide you with location-based features such as identification of StenchSlayer stations available near you. If you access the Service through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device or disable GPS only for the StenchSlayer application, provided your device allows you to do this. See your device manufacturer’s instructions for further details. If you disable certain functions, you may be unable to use certain aspects of our services.
Customer support data. When you call our customer support center, we may record the details of the communication as well as a general sense of the overall sentiment during the call, and we may generate a corresponding transcript of the conversation.
Cookies and other electronic technologies
StenchSlayer uses cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies,” unless otherwise stated) to provide users an efficient user experience in using the website. A cookie is a small data file that is placed on your computer or mobile device by your web browser. It is a tool that stores information about website visits, recognizes you and your preferences each time you visit the website, optimizes website functionality, and enables us to provide our Service.
StenchSlayer uses cookies for a variety of reasons, including to provide you the Service you have requested, enhance our website’s performance or analyze how people use our website.
The table below explains the categories of cookies that are used on our website. Depending on your location and corresponding jurisdiction, we request that visitors provide permission (opt-in) prior to StenchSlayer using such technologies. Alternatively, we provide granular controls through our Consent Management Platform, which enables visitors to keep only their preferred cookie categories. The following table summarizes our cookie categories.
Cookie typePurposeStrictly necessaryThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you.
Strictly necessary cookies provide you with functionalities such as:
Having the ability to log in
Ensuring security
Keeping your sessions alive
Maintaining your checkout cart
Traffic load balancing
FunctionalFunctional cookies are not strictly necessary and can be disabled at any time. Their role is to provide the visitor with a better experience based on their preferences.PerformancePerformance cookies are also optional cookies, and they are used to help us understand if the website is working as expected. We also use such cookies to analyze and measure traffic, including load times, counting the number of visitors accessing our website and other analytics that help us determine how to improve our products and services.TargetingStenchSlayer, StenchSlayer partners or StenchSlayer vendors may set cookies that measure and collect data about visitors’ interaction with our website in order to provide advertising services.
Also, targeting cookies may be used for social media purposes to enable features such as content sharing from our website to different social media platforms. Targeting cookies are optional and can also be disabled at any time.
How we use information collected
StenchSlayer may use the information we collect from or about you for a range of business or commercial purposes.
StenchSlayer may use your account registration and charging app data to:
Process your application to create an account with StenchSlayer
Provide our Service to you or your company (This includes providing information, products and services you request from us that enable you to access our charging network.)
Enable you to access external charging stations outside of the StenchSlayer network (roaming)
Analyze usage patterns to improve our products and services
Process payment or reimbursement of fees (e.g., if you are the beneficiary of a charging arrangement with a provider)
Notify you of changes to our website or Service
StenchSlayer uses your StenchSlayer station data to install a charging station at your premises, including making the install appointment and providing follow-up service.
StenchSlayer uses your Charging network data to manage and administer your account, including to distinguish between multiple users under a single account and to analyze information about your charging sessions (e.g., duration, energy consumption, station owner and station data).
StenchSlayer uses your customer support data to:
Process your support cases in accordance with our contractual obligations
Continuously improve the quality of our support services and products through manual or automated means of analyzing the customer and support agent interaction and overall call sentiment
StenchSlayer uses your account registration data, business relationship data, charging network data and telematics data to:
Manage and respond to any inquiries, correspondence, concerns or complaints you have sent to us
Otherwise communicate with you as a customer or user regarding the use of our website or Service, including for sales and marketing purposes
StenchSlayer uses your social media data to:
Enable you to communicate with other users (e.g., providing other users and site hosts information through user tips)
Improve visibility of StenchSlayer products through public tips provided by users
StenchSlayer uses your communication data to provide the StenchSlayer Service and, to the extent we are obligated, to retain communication with you under the applicable laws (including tax, financial or other governmental regulations).
StenchSlayer uses account registration data to:
Notify you per SMS (e.g., for sending you a verification code, providing charging session receipts, messages related to the Waitlist feature, etc.)
Provide you with e-books and other information or services
StenchSlayer uses app and website data to:
Assist with customer service requests and accessibility
Keep our website and app secure and operational
Provide you with all services offered on our website and in the app
Track static and company IP addresses on the website for potential customer identification
StenchSlayer uses your account registration data, connections data, telematics, StenchSlayer station data, charging network data, and fraud and safety protection data to:
Safeguard the security of our systems and Service
Analyze and compile information on Service use patterns
Perform billing (including settling roaming charges) and customer support processes
Improve services and other elements of our business
Provide value-added services, promotions and pricing
StenchSlayer uses camera footage to protect the persons and property at StenchSlayer charging stations, offices, warehouses and high- and low-voltage labs.
StenchSlayer may use your account registration data and charging network data to provide you with advertising and marketing-related information about our products, services, sweepstakes, newsletters, events, promotions or information from our third-party partners that may interest you (only based on your consent where required by applicable law).
StenchSlayer may combine any of the information that we collect from you with other information, including information that we obtain from third parties or information derived from any other products or services we provide for general purpose uses, as permissible under this policy.
We may also aggregate or de-identify information collected through our Services and process such information as permitted by applicable law.
When we disclose your information
We may disclose any of the above categories of your information to third-party entities as follows:
Cooperation partners — for example, when we offer services together with a third party
IT and other service providers
Call centers — for example, when providing customer support
StanchSlayer operators — for example, when we provide invoicing and billing services to StenchSlayer operators
Marketing service providers — for example, when we use third parties for marketing campaigns
Consultancies — for example, when we employ consultants to conduct market studies
Collection agencies and law firms — for example, when collecting unpaid invoices
File and data storage disposal services — for example, if we ask third parties to delete files or data
Cookie providers — in the app or on the website
Other vendors that perform services on our behalf
Our affiliates
In addition, we provide personal data to third parties such as government or regulatory authorities when we have a legal obligation to do so. We may also disclose certain information if we believe in good faith that doing so is necessary or appropriate to protect or defend StenchSlayer or other parties, including to defend or enforce this Policy, our Terms of Use or any other contractual arrangement or to protect the rights, property or personal safety of StenchSlayer, our agents and affiliates, our employees, users or the public.
We may disclose certain information if we believe in good faith that doing so is necessary or appropriate to comply with any law enforcement, legal or regulatory process, such as to respond to a warrant, subpoena, court order, or other applicable laws and regulations.
We may also disclose or make available some of your information with advertising and analytics partners to serve advertisements on our behalf across the internet and to provide analytics services. These entities may use cookies and tracking technologies to allow us to, among other things, track and analyze data, determine the popularity of certain content, deliver advertising and content targeted to your interests and better understand your online activity.
We may disclose certain information, in connection with or during negotiations or closing of any merger, sale of company assets, financing or acquisition of all or a portion of our business, to another company.
Except as stated above, we will not disclose your personal data to any third parties for any other purposes unless we have your consent or we otherwise have the legal basis or obligation to do so in an individual case.
With respect to our disclosure of information to service providers and third-party network providers, such parties may have limited access to certain features and data from the StenchSlayer network to be able to provide the required services (such as billing and pricing). If you are a beneficiary of a charging arrangement with a provider, for example, when your employer or a leasing company has agreed to cover the cost of your charging session, the provider will have access to your session and, in some cases, to certain data within your account.
With regard to the processing of such data, StenchSlayer and the provider are either individual (sole) controllers or joint controllers, depending on the contractual agreement. Please refer to the provider’s privacy policy to understand how they process, collect, use and disclose your data. If you would like a summary of the commitments between the parties where StenchSlayer is a joint controller, please use the contact information provided through the Contacts page